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  • Updating existing Support tickets
  • Accessing your previous Support history
  • Subscribing to answers for updates

... or Sign in with Your Preferred Social Network

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Advanced Search
Screen Reader users press enter to Limit by product. 
Screen Reader users press enter to Limit by category. 

Search tips

Type your search terms--a question, a phrase, a series of words, or just a single word--in the Search by Keyword field and then click the Search button.

Use descriptive and specific search terms to retrieve more focused results. When you enter a word, all forms of the word are searched for, including singular, plural, and different verb tenses. For example, a search for reflect will return answers containing reflection, reflections, reflected, reflecting, and reflects.

Limit Your Search

Click the Product or Category menu and select a product or category to restrict your search to answers associated with that selection.

Sort By

The answers returned by your search are automatically sorted to display the most relevant answers at the top of the list. If you need to sort the answers by other criteria, click the Sort By menu and select an option. You can also click the Direction menu to sort in ascending or descending order.


CoBrowse Acceptance Agreement

Your Pearson agent will request to view the desktop on the computer you are using.

If you accept, the agent will be able to view, but not control, this computer.


Sign Up for an Account

Who would sign up for an account?

Faculty members and students using our products and technology administrators supporting our products on and off campus

What will it enable me to do?

Subscribe to system status messages in case of an outage or scheduled maintenance.

Track your support tickets if you contact Technical Support for an issue.

Create a 247 Support Account

Get Co-Browse Ready

Our support offering of Co-Browse, or screen-sharing, assistance will help our agents quickly resolve your technical questions. If you are a technology administrator or regular user on our learning platforms, you may want to make sure that you have Java enabled on your browsers.

Read more about Co-Browse or check your Java settings.


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